Trust & Safety

Appeals Process

Every moderation decision comes with a written reason. If you believe we got it wrong, you can appeal once.

Who can appeal

The reviewer, when a review is removed or marked not recommended.
The claimed company, when a report is declined or a listing action is taken.

How to appeal

Reply to the decision notice in your dashboard, or contact us with the case reference. Include any new evidence — an appeal without new information will usually be upheld as originally decided.

What happens next

A moderator who did not make the original decision reviews the case.
We respond with a written outcome and record it in the case history.
Appeal outcomes are final unless new evidence emerges.

What is not appealable

We do not reverse a review simply because a business disputes it, offers a refund, or advertises with us.